TannaPartners is a boutique executive search and selection consultancy dedicated to servicing the unique recruitment needs of the Australasian Contact Centre industry. The business is founded on our philosophy that candidates and employers wish to be treated with respect, honesty and professionalism in each and every interaction, receiving insightful and independent advice along the way – we question how it could be any other way.
Equipped with an intimate understanding of Contact Centres and their complex mix of people, process and technology, TannaPartners provides a professional, objective and personalised consulting service to Contact Centre executives throughout Australasia. In addition to the strength of our industry networks, built over several years, we are careful to employ best practice executive recruitment search and selection methodologies. This ensures a truly objective process, from taking detailed competency-based briefs to effecting meaningful reference checks that delve beneath the rhetoric.
TannaPartners takes a long-term view with respect to business relationships, treating employers and job-seekers as we would expect others to treat us were roles reversed. We have found that this customer intimacy, a reputation for "knowing and being in the market" and our application of best practice executive recruitment tools constitute our points of differentiation. There is no substitute for demonstrated experience in the executive recruitment industry, especially within a specialised market.
TannaPartners typically works mandates in the following categories, across all mainstream vertical markets:
Senior Executive
• General Managers
• Contact Centre Directors
• Chief Operating Officers
• Commercial Managers
Consulting, Analysis & Technology
• Contact Centre Technology Managers
• Business Analysts (MIS, ACD, CTI, IVR, PBX)
• Pre-Sales Technicians
• Project Directors/Managers
• Solutions Architects
• Scheduling, Rostering & Forecasting Analysts
• Resource/Capacity Planning Managers
• Management Consultants - CRM
• Workforce Optimisation Consultants
• Help Desk Managers/Supervisors
Operations
• Contact Centre Managers
• Customer Service Managers
• Client Solutions Managers
• Collections Managers
Sales & Marketing
• Business Development Directors/Managers
• Marketing Directors/Managers
• Telesales Directors/Managers
• Sales Channel Managers
• Client Account Executives
• Campaign Managers
• Sales & Retention Managers
Training, Learning & Development
• Trainers/Training Managers
• Quality & Compliance Managers
• Learning & Development Managers
Street Address:
Level 46, Governor Phillip Tower
1 Farrer Place
Sydney NSW 2000
Telephone & Email
P: (02) 9947 9712
F: (02) 9947 9777
http://www.tanna.com.au/
